TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches/stores. It serves over 27 million households and businesses in Canada, the United States, and around the world, with more than 95,000 colleagues.
This role is in TD Canada Trust, the frontline of TD Bank, within the Personal & Commercial Banking line of business. Branch teams build long-lasting customer relationships by handling a broad range of service transactions and giving information and advice on TD products and services. The branch also refers customers to the right team member or internal Bank partner.
Location: Oyen, Alberta, Canada
Employment Type: Full-time (37.5 hours per week)
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KEY RESPONSIBILITIES
- Lead a medium-sized branch team to create positive customer conversations and experiences
- Mentor the team on advice-giving strategies, One TD solutions, and building lasting customer relationships
- Act as the highest point of escalation for the branch and help resolve reported matters
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues
- Develop and implement business development strategies within budget, and share results with the team
- Ensure employee scheduling is optimal
- Ensure the accuracy of all customer transactions in line with TD policies
- Work with Wealth and Business Banking to stay current on processes, emerging issues, and industry regulations
- Promote TD’s image and goodwill by taking part in community events
JOB REQUIREMENTS
- An undergraduate degree and/or over 5 years of relevant experience
- Completion of the Branch Compliance Officer (BCO) course
- Completion of the IFIC or CSC course
- Extensive knowledge of advanced investing and credit processes, policies, programs, and systems
- Ability to handle confidential information with discretion and sound judgement
SKILLS REQUIRED
- Strategic thinking, with the ability to give tactical direction to senior leadership
- Leadership that positively influences the team and delivers results
- Negotiation and problem-solving skills
- Strong communication skills for working with customers, employees, and cross-functional teams
- Proficiency in MS Office and internet applications
- Thorough, accurate decision-making
SALARY & BENEFITS
Pay: $81,600 to $115,200 CAD per year. The actual base pay offered may vary based on skills, experience, job-related knowledge, location, and business needs. TD encourages candidates to discuss compensation openly with the recruiter.
Benefits
- Paid time off
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Banking benefits and discounts
- Career development, mentoring programs, and an online learning platform
- Reward and recognition programs
- Training and onboarding sessions for new hires
WORK ENVIRONMENT
This is a branch-based leadership role in a customer-facing setting. TD describes a culture built around thinking like a customer, acting like an owner, innovating with purpose, and executing with speed and impact. Colleagues have regular career and performance conversations with their managers. TD also states that it fosters a respectful workplace where diverse perspectives are valued. The posting notes that the job is subject to provincial regulation for employment purposes.
COMMON DUTIES
- Coaching branch staff on customer conversations and product advice
- Handling escalated customer issues
- Reviewing branch administration and compliance matters
- Scheduling staff
- Tracking budget and business development results and sharing them with the team
- Checking that customer transactions are accurate
- Attending community events on behalf of TD
APPLICATION TIPS
- Show clearly that you have a degree and/or more than 5 years of relevant experience
- Confirm that you have completed the BCO course and either the IFIC or CSC course, since these are listed requirements
- Highlight experience leading or mentoring a team, ideally in banking or financial services
- Give examples of handling escalations and managing compliance-related work
- Include results you have achieved, such as sales or service outcomes, to match the business development focus
- Ask the recruiter about compensation, since TD invites this conversation
- Request accommodations early if you need them for the interview process
FREQUENTLY ASKED QUESTIONS
Q: Where is this job located?
A: The position is in Oyen, Alberta, Canada.
Q: How much does the job pay?
A: The salary range is $81,600 to $115,200 CAD per year. Where you land depends on your skills, experience, and other factors.
Q: Is this a full-time position?
A: Yes. It is full-time at 37.5 hours per week.
Q: What education or experience do I need?
A: An undergraduate degree and/or over 5 years of relevant experience.
Q: Which courses or certifications are required?
A: You need to have completed the Branch Compliance Officer (BCO) course and either the IFIC or CSC course.
Q: How large is the team I will lead?
A: The posting describes it as a medium-sized team.
Q: What benefits does TD offer?
A: The posting lists paid time off, health and well-being benefits, savings and retirement programs, banking benefits and discounts, variable compensation, and career development programs.
Q: What does the interview process look like?
A: TD contacts candidates of interest to schedule an interview and aims to communicate outcomes to all applicants by email or phone.
Q: Can I request accommodations during the hiring process?
A: Yes. TD invites candidates to request accommodations, such as accessible meeting rooms or captioning for virtual interviews.
Q: Do I need to speak French for this role?
A: The language requirement note applies to Quebec only, so it does not apply to this Alberta position.
